Question 1

How can I get support?

Accepted Answer

We’re here 24/7, not just when it’s convenient. The fastest way to reach us is through our ticket system, but you can also get in touch via phone, email, our wiki, or the community forum. No bots, just help when you need it.

Question 2

What exactly does DDoS mean and what protection do we offer?

Accepted Answer

A DDoS attack – short for Distributed Denial of Service – is basically when someone floods your server with fake traffic to overload it and knock it offline. Not fun. That’s why we’ve partnered with Bulwark™ and Corero to provide multi-layered DDoS protection, blocking attacks before they even reach your game. The result? Smooth performance and no interruptions – even when someone’s trying to ruin the party.

Question 3

What is Gamecloud and how does it work?

Accepted Answer

The Gamecloud feature allows you to easily switch your slots back and forth between games. When you're tired of one game, move your slots to another game that's also part of our Gamecloud, and then back again later if you want.

Please note that there are a few restrictions on which games can be switched and which cannot. This is often due to significantly higher costs for providing servers, special structures for a game, etc. ...

For example, due to its RAM system, Minecraft can only be switched with Project Zomboid and Hytale.

Question 4

Why should I create backups – and how do I do it?

Accepted Answer

Stuff happens, even with the best hosting servers. A mod breaks your world, a script crashes the server, or someone deletes the wrong file – and poof, progress gone. Unless you’ve got a backup. With GPORTAL, backups are easy. Just open the “Backup” tab in the server menu and save your current state in seconds.

Want to automate it? Use a plugin or mod that creates regular backups and stores them safely via FTP access (depending on the game). Easy, smart, and future-you will thank you.